Privacy and Data Protection Policy

To use any of the services or access specific contents on the website, users must provide SICAP HEALTHCARE, S.L.P with certain personal data beforehand. This personal data will not be stored, unless expressly requested by the user or when the user registers at one of the portals or tools offered through this website.

Who is responsible for processing your personal data?

In accordance with the provisions in Regulation (EU) 2016/679 on the protection of natural persons with regard to the processing of personal data (GDPR), you are informed that the personal information directly collected from the user through the different resources available on the website will be processed confidentially and recorded in the data processing systems of SICAP HEALTHCARE, S.L.P., address: High Care Hospital; C/ Ventura del Mar 11; 29660 Marbella (Malaga) Spain; contact email: If you so desire, you may also contact the SICAP HEALTHCARE, S.L.P. Data Protection Officer at the following address:

What is the purpose of processing your data?

The personal data that you have provided to SICAP HEALTHCARE, S.L.P will be processed in order to expedite your request and provide you with better service and information about the products and services offered, as well as to do a preliminary evaluation of your clinical case and an evaluation of your postoperative evolution when the time comes. The questions included in each of the forms are voluntary, except those marked with an asterisk (*), which are mandatory. If the mandatory questions are not answered, SICAP HEALTHCARE, S.L.P reserves the right not to process incomplete requests.

The personal data provided will be held as long as your relationship with SICAP HEALTHCARE, S.L.Plasts, and longer in those cases when it is important for the health of the interested parties or for the amount of time required by law. Likewise, you are informed that personal data will not be used by SICAP HEALTHCARE, S.L.Pto create commercial profiles. The processing of your personal data will be lawful, fair, transparent, proper, relevant, limited, accurate and up-to-date. To that end, SICAP HEALTHCARE, S.L.Pundertakes to adopt all reasonable measures so that your personal data are deleted or rectified without delay when they are inaccurate.

What is the lawful basis for the processing of your data?

The lawful basis for the processing of your personal data lies in: i) the administration of the request that you have sent to SICAP HEALTHCARE, S.L.P in each case; ii) the execution of the professional services that you have contracted with SICAP HEALTHCARE, S.L.P; and iii) the resolution of any questions, incidents, claims or other requests for information related to activities, events, collaborations and the provision of healthcare from SICAP HEALTHCARE, S.L.P.

Who will receive your data?

SICAP HEALTHCARE, S.L.P does not intend to transfer or assign the personal information in its processing systems to any third parties except in those cases when you expressly authorize this or it is required or permitted by law. In such case, SICAP HEALTHCARE, S.L.P undertakes, as appropriate, to inform all users of the identity of the transferee entity beforehand, as well as the purpose for the transfer to obtain your consent. Likewise, you are informed that your personal information may be accessed by entities or persons external to SICAP HEALTHCARE, S.L.P in those cases where it is necessary for the provision of a professional service to SICAP HEALTHCARE, S.L.P, in which case this information transfer or access will take place upon the signing of a contract under the terms and conditions included in Article 28 of the GDPR. In this regard, SICAP HEALTHCARE, S.L.P informs you that for the contracting of services with external entities, your information may be transferred to unsecure destinations (countries that do not form part of the European Economic Union) such as, for example, the United States, where regulations relating to data protection are not as protective as the community regulations within the European Economic Union. However, when hiring these entities and transferring your information on the occasion of this type of contract, SICAP HEALTHCARE, S.L.P will adopt all the technical, organizational and security measures required by the GDPR when contracting these entities and transferring your information when executing this type of contract.

What are your rights when you provide us with your data?

You have the right to access your personal data and to request the rectification of inaccurate data or, when applicable, request deletion when, among other reasons, the data are no longer necessary for the purposes for which they were collected. You may request that the processing of your data be limited, in which case they will solely be held for the exercise or defense of claims. Likewise, you may oppose the processing of your data, in which case SICAP HEALTHCARE, S.L.P will cease to process them, except for legitimate reasons or reasons related to defense against possible claims. Likewise, you may request the portability of your data.

To exercise these rights, you can contact SICAP HEALTHCARE, S.L.P at the following address: High Care Hospital; C/ Ventura del Mar 11; 29660 Marbella (Malaga) Spain, sending one of the forms for the exercise of these rights, which can be downloaded at the following link, or if you so desire, by sending us a request written by yourself. However, please indicate in the heading: “Exercise + the corresponding right.” Likewise, if you so desire, you can contact the SICAP HEALTHCARE, S.L.P Data Protection Officer at the following address:

User Consent and Withdrawal

Through the check boxes, the user accepts our privacy and data protection policy.

If you also wish to receive informative notifications about our services and activities, please subscribe to our newsletter at the following link:

However, you can cancel your subscription to our newsletter at any time by sending an email to:, with the subject CANCEL LOPD NOTIFICATIONS.

SICAP HEALTHCARE S.L.P is not liable in the event that the request to withdraw consent is sent from the email address that you have supplied through any of the web forms, as in this case SICAP HEALTHCARE S.L.P will assume that it comes from the user.

Ways Through Which Personal Data are Collected

Traditional means of communication and contact forms

The user is allowed to send their unencrypted personal data through standard contact forms. Likewise, you can provide your data over the telephone, by email or using other means of communication included in the Contact section.

The purpose for processing these data will be as described in Point 2 of this privacy policy and the processing will be automated.

The user is responsible for the veracity of their data, undertaking not to enter false data and to rectify the data if necessary so that at all times they correspond to the user’s real situation. In any case, the user will be solely responsible for false or inaccurate statements made and for any damage that this information may cause SICAP HEALTHCARE, S.L.P or third parties. SICAP HEALTHCARE, S.L.P puts at the disposal of the user all the means necessary to modify their data using designated forms on our webpage. The user declares that when the personal data entered is not their own but rather that of a third party, they are sufficiently authorized to do so on behalf of the appointer, and in all cases is responsible for any false or inaccurate statements made in their name that may cause damage to SICAP HEALTHCARE, S.L.P or to third parties.

The fields that contain an asterisk (*) are mandatory. If they are not filled in, it will, consequently, be impossible for SICAP HEALTHCARE, S.L.P to provide the service requested or to send the information request.

Some services provided through our website may contain particular conditions with specific provisions regarding the protection of personal data. Reading and accepting these prior to requesting the service is required.

Social networks

SICAP HEALTHCARE, S.L.P has a profile on the main Internet social networks (Facebook, Twitter, Google+ and YouTube), recognizing under all circumstances responsibility for processing the data of their followers, fan, subscribers, commenters and other user profiles (hereinafter “Followers”).

The processing of these data done by SICAP HEALTHCARE, S.L.P will be, at most, what the social network permits for corporate profiles. Therefore, SICAP HEALTHCARE, S.L.P will be able to inform its Followers by any means that the social network allows about their activities and promotions, and to provide personalized customer attention services. In no case will SICAP HEALTHCARE, S.L.P extract data from the social networks, unless the user’s consent is obtained in a timely and express manner. When, due to the very nature of social networks, the effective exercise of the rights of the Follower becomes subject to the modification of their personal profile, SICAP HEALTHCARE, S.L.P will provide assistance and advice to the extent possible.

Security Measures

Taking into account the state of the art, costs of implementation and the nature, scope, context and purposes described in Point 2 of this privacy policy, as well as the risk of varying likelihood and severity for the rights and freedoms of SICAP HEALTHCARE S.L.P users, in compliance with the provisions in Article 32.1 of the GDPR, the appropriate organizational and technical measures have been implemented to ensure a level of security appropriate to the risk, which in this case includes, among others: personal data encryption, measures to ensure the confidentiality, integrity, availability and permanent resilience of processing services and systems, measures to restore the availability and access to personal data in a timely manner in event of physical or technical incident and the establishment of a process to regularly test, assess and evaluate the efficiency of the technical and organizational measures to ensure the security of the processing.

Notwithstanding the above, the user must be aware that security measures on the Internet are not impregnable and that malicious conduct by third parties may exist.

User Images

You are likewise informed that the images, photographs and other audiovisual material that appear on our website have the express consent of the users, who have authorized us to reproduce and publish it, having been informed previously of these measures and their publication on our website and in other domains that are the property of SICAP HEALTHCARE, S.L.P.